Our commitments

This Tourist Office, classified as Category III, belongs to the network of OFFICES DE TOURISME DE FRANCE

 

It undertakes to:

 

Make available easily-accessible reception and information areas

Help you with your enquiries

Offer you a place to sit and relax

Give you free advice about local tourist attractions

Display and disseminate its opening times in at least one language other than French

Be open at least 120 days per year, including Saturdays and Sundays during the tourist season or when there are special events

Respond throughout the year to your letters and emails

Provide a reception desk staffed by someone who can speak a language other than French

Provide tourist maps, plans and guides

Give access to its bilingual website

Also disseminate its tourist information, translated into at least one other language, with regard to:

 

  • all classified tourist accommodation, showing at least the name of the establishment, the postal address, the email address, the website address, the telephone number, the level of classification
  • monuments and tourist sites (cultural, natural, leisure), showing opening times, website details, telephone numbers and addresses
  • events and activities
  • emergency telephone numbers

Update its tourist information annually

Display notices outside the office giving emergency telephone numbers

Deal with your complaints and evaluate your level of satisfaction

Make personnel available to advise you about your visit/stay

Guarantee the accuracy and topicality of information about local tourist opportunities

Ensure that information on tourist opportunities within its geographic zone of operation is regularly updated.




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